Calm, Clear Technology Help for Homes and Small Businesses
Patient, in person support that makes technology feel manageable again.
Why We Exist
My Support Company is based in Havre de Grace and serves nearby communities, including Bel Air, with mobile, in home visits. We are a service based business, not a walk in office.
Technology should support your day, not add stress to it. My Support Company provides calm, in person technology help for homeowners and small local businesses who want clear answers, patient guidance, and support they can trust.
Many people feel overwhelmed or hesitant when something stops working. That is especially true when technology affects daily life or the ability to get work done. We exist to remove that anxiety by offering steady, understandable help in plain English.
In addition to everyday tech support, we help with practical transitions and modern tools, including Microsoft 365 to Google Workspace planning, Apple Pay setup and coaching, one on one AI lessons, business online presence setup, and custom websites as a managed service for small businesses.
Who We Help
Homes and Families
We work with homeowners, seniors, and non technical adults who want reliable technology support at home. Our residential customers often use computers, phones, internet, and streaming services every day but do not want to spend time troubleshooting or worrying about doing something wrong.
We also help families who are supporting a parent or loved one. Having a trusted local professional who can show up in person often brings relief and confidence to everyone involved.
When it fits your needs, we also provide hands on guidance for Apple Pay setup and everyday use, plus one on one AI lessons focused on safety, privacy, and practical real world use.
Small Local Businesses
We also work with small local businesses that need practical, straightforward technology help. This includes offices and teams that rely on computers, email, printers, file sharing, and everyday productivity tools.
Our business services are designed for organizations that want things to work smoothly without the complexity of full scale IT management.
We also offer business online presence setup, Microsoft 365 exit planning to Google Workspace, and custom websites as a managed service, including ongoing updates, automation, and system integrations.
Who We Are Not a Fit For
We are not a fit for emergency situations, advanced infrastructure projects, or enterprise level systems. If you need managed IT services, around the clock monitoring, or complex network builds, a full service IT provider is usually the better match.
Being clear about this allows us to provide better service to the people and businesses we are best suited to help.
What Makes Us Different
Patient, Plain English Support
Our approach is calm and conversational. We explain what is happening, why it matters, and what your options are. You will never be rushed or talked down to.
In Person Help You Can Trust
We are not a call center or a big box tech company. We provide in person support and take the time to understand how technology fits into your home or business.
Clear Expectations and Approval
Before any work begins, we confirm pricing and scope. We also ask for approval before making changes or recommending purchases. No surprises and no pressure.
Professional, Respectful Service
Trust matters when someone is working in your home or business. We focus on professionalism, transparency, and respect for your space and your comfort level with technology.
How Our Service Works
1. Reach Out
Call or message us and share what is going on. We will ask a few simple questions to understand what you need.
2. Schedule a Visit
Most work is done through scheduled, daytime, in person visits at your home or small business.
3. Fix It and Show You
We solve the issue and explain what we did. We want you to feel comfortable using your technology afterward.
When appropriate, take away service or limited remote follow up may be available. If it makes sense for your situation, we will explain it clearly in advance.
What We Believe
• We believe technology support should feel calm and approachable.
• We believe clear explanations build confidence.
• We believe people deserve honesty and patience when asking for help.
• We believe good service means leaving people better off than when we arrived.
Local, Personal, and Community Focused
My Support Company is a local business serving nearby communities. We are not part of a national chain and we do not route calls to remote support centers.
Because we work locally, our reputation matters. We build long term relationships with homeowners and small businesses who value dependable, in person support from a local company that takes the time to do things the right way.
A Simple Invitation
If technology is causing frustration at home or slowing things down at work, help is available.
Reach out when you are ready.
There is no urgency and no pressure, just clear, patient support.