Terms and Conditions

Version: 1.0.0

Effective date: January 27, 2026

Last updated: January 27, 2026

These Terms and Conditions ("Terms") govern (1) technology support and consulting services provided by My Support Company, LLC, a Maryland limited liability company ("My Support Company", "MSC", "we", "us", "our"), and (2) your use of our website (the "Site"). By scheduling, authorizing, requesting, or receiving Services, or by using the Site, you agree to these Terms.

1) Definitions

• Client: the person or business requesting or receiving Services.
• Services: mobile in-home and on-site technology support and consulting, including troubleshooting and setup for computers, phones, Wi-Fi, printers, and devices, software setup and training, business and personal technology consulting, take-away repair when necessary, limited remote support when applicable, and related services described on the Site or in a Work Order.
• Work Order: any estimate, quote, invoice, text message, email, online booking confirmation, or written scope confirming Services and pricing for a specific engagement. Your acceptance of a Work Order may be evidenced by written confirmation, payment, scheduling, or allowing us to begin or continue work after we provide the scope and pricing without timely objection. If a Work Order conflicts with these Terms, the Work Order controls for that engagement only.
• Equipment: your devices, hardware, peripherals, and any media you provide to us or authorize us to access.
• Third-Party Services: products or services provided by others (for example ISPs, cloud services, payment processors, or hardware and software vendors).

2) Who may perform Services

Services may be performed by MSC owners, employees, independent contractors, and subcontractors. All protections, limitations, releases, waivers, and defenses in these Terms apply to MSC and to any person or entity performing Services on our behalf.

Non-solicitation. Client agrees that during the term of any Service and for a period of one (1) year thereafter, Client shall not, directly or indirectly, solicit for employment, hire, or retain as an independent contractor any employee or contractor of MSC who performed Services for Client. This restriction does not apply to general solicitations not specifically targeted at MSC personnel. In the event of a breach of this provision, Client agrees that MSC will suffer irreparable harm and that Client shall pay MSC liquidated damages equal to thirty percent (30%) of the individual’s first-year annual base salary or equivalent compensation, which the parties agree represents a reasonable estimate of MSC’s recruitment, onboarding, training, and lost productivity costs, and not a penalty.

3) No partnership or employment

Nothing in these Terms or any Work Order creates a partnership, joint venture, employment, fiduciary, or agency relationship between you and MSC. You do not have authority to bind MSC, and MSC does not control the manner or means by which any Client conducts their business or personal affairs.

4) Scope of Services and limitations

We provide practical, limited-scope technology assistance. We are not an emergency service and we do not provide 24/7 monitoring or guaranteed response times.

Independent judgment. Any recommendations or guidance we provide are based on information available at the time and your specific situation. Technology, vendors, and conditions change, and outcomes may vary.

No guarantee. We do not guarantee any specific result, timeline, performance improvement, compatibility outcome, or that any issue can be fully resolved.

Not professional advice. We do not provide legal, tax, or accounting advice. QuickBooks assistance, if any, is software configuration assistance only.

We may decline work. We may decline or stop work that is outside our scope or not a fit, including items described on the Site as excluded (for example data recovery from failed drives, hardware repair like screens or batteries, advanced networking, enterprise systems, firewall or server configuration, enterprise software support, or cybersecurity services beyond basic guidance).

5) Scheduling, cancellations, and no-shows

• Client readiness. At the scheduled start time, you must provide safe access to the location and Equipment. An authorized adult or representative must be present unless we agree otherwise.
• Cancellation or reschedule. Cancellations or reschedules with less than 24 hours notice may be billed up to the 1 hour minimum at the applicable hourly rate, or the applicable package minimum, unless prohibited by law. You agree this charge represents a reasonable estimate of lost time and scheduling costs and is not a penalty.
• No-show. If you are not available within 15 minutes of the scheduled start time and we cannot reach you, it may be billed up to the 1 hour minimum at the applicable hourly rate, or the applicable package minimum.
• Our right to reschedule. We may reschedule due to illness, severe weather, safety, equipment needs, or other reasonable causes.

6) Pricing, billing, and payment

Pricing is described on the Site and will be confirmed before work begins. Hardware, software, and third-party purchases are billed separately with your approval.

Payment methods may include cash, check, electronic check, ACH, credit card, Zelle, Venmo, Cash App, invoice payment links, or other methods we approve.

• Due at completion. Unless a Work Order says otherwise, payment is due at completion of the visit for on-site work. For take-away work, payment is due before return of Equipment unless we agree otherwise in writing.
• Late payments. If payment is late, we may pause Services and charge interest at the lesser of 1.5% per month or the maximum allowed by law, or apply a reasonable late fee, and recover reasonable collection costs where permitted.
• Disputes. Billing disputes must be submitted in writing within 14 days of the invoice date with supporting details. Undisputed amounts remain due.

7) Subscriptions and recurring services

Some Services may be provided on a recurring weekly or monthly subscription basis (for example ongoing website services or ongoing support), as agreed in a Work Order.

• Billing schedule. Subscriptions are billed according to the frequency and amount stated in the applicable Work Order or invoice.
• Scope. Subscription Services cover only what is expressly included in the Work Order. Work outside scope will be quoted and billed separately.
• Termination. Either party may terminate subscription Services with written notice, subject to any minimum term, notice period, or prepaid amounts stated in the Work Order.
• No uptime guarantee. We do not guarantee uptime, uninterrupted availability, or performance of third-party hosting, domain, email, analytics, or other Third-Party Services used in subscription Services.

8) Backups and data integrity

Backup representation. Client represents and warrants that a complete and verified backup of all data, accounts, and systems exists prior to MSC performing any Services, or that Client knowingly accepts the risk of data loss if no such backup exists.

No guarantee of data recovery. We are not a data recovery provider. We do not guarantee retrieval of lost data, recovery of deleted files, or restoration after corruption or drive failure.

Risk of data loss. You acknowledge that troubleshooting, repairs, updates, malware removal, password resets, and other work can cause downtime or data loss even with reasonable care.

9) Authorization, accounts, and credentials

• Authority. You represent that you own the Equipment or have authority to authorize work on it and on any related accounts and networks.
• Consent to access. You authorize us to access, operate, and make reasonable changes to Equipment, networks, and accounts to perform the agreed Services.
• Credentials. You may need to provide passwords, passcodes, MFA approvals, recovery codes, and administrator access. You remain responsible for your credentials and account security.
• Credential storage. When necessary to perform Services, you authorize us to temporarily store credentials or access tokens. You understand this carries inherent security risk. To the maximum extent permitted by law, MSC is not liable for unauthorized access, account compromise, or loss arising from credential storage, except to the extent caused by our gross negligence or willful misconduct or where liability cannot be limited under applicable law.

10) Remote support

Remote support may be offered when appropriate. Remote support carries inherent risks, including interruptions, third-party software issues, network instability, and exposure to information visible on your screen.

• You agree to be present for remote sessions unless we agree otherwise.
• You agree to close unrelated documents and applications before a remote session.
• You are responsible for your internet connection and network security during the session.
• We are not responsible for outages or failures of Third-Party Services.

11) Take-away equipment, custody, and risk

If we take possession of Equipment for off-site work, we will use reasonable care. You acknowledge that Equipment may already have underlying issues or failing components.

Failing components. You acknowledge that troubleshooting, diagnostic activity, updates, or testing may cause an already degraded or failing component to cease functioning entirely, even when performed with reasonable care.

No bailment. Taking possession of Equipment for off-site work does not create a bailment or impose any duty beyond reasonable care as stated in these Terms, except as required by applicable law.

• No responsibility for data loss. We are not responsible for loss of data regardless of where work is performed.
• Physical damage limitation. If physical damage occurs due to our negligence, our responsibility is limited to the lesser of (a) fair market value of the specific affected Equipment at intake or (b) the amounts you paid us for the specific take-away engagement that caused the damage.
• Storage fees. Equipment not retrieved within seven (7) days after notice of completion may be subject to a storage fee of $5.00 per day, unless prohibited by law.
• Lien rights. MSC reserves and asserts all rights available under Maryland law, including any artisan’s lien or mechanic’s lien rights, for unpaid service charges, storage fees, and related costs.
• Unclaimed equipment. If you do not retrieve Equipment within 30 days after written notice and amounts due remain unpaid, MSC may, to the extent permitted by Maryland law, treat the Equipment as abandoned and may dispose of it in a commercially reasonable manner after reasonable attempts to contact you.

12) On-site risks, assumption of risk, and release

In-home and on-site Services involve inherent risks, including equipment failure, electrical or connectivity issues, and the possibility of property damage. You agree to provide a safe working environment and to secure pets, children, and hazards.

Assumption of risk. You voluntarily assume all inherent risks of receiving on-site Services, except to the extent caused by our gross negligence or willful misconduct.

Release. To the maximum extent permitted by law, you release MSC and its owners, employees, independent contractors, subcontractors, and agents from claims arising from ordinary negligence related to Services, property access, or Equipment handling. This release does not apply to gross negligence or willful misconduct, and does not limit rights that cannot be waived under applicable law.

Hazardous conditions. MSC reserves the right to immediately terminate or suspend a service visit, without refund of any applicable minimum charge, if our personnel encounter conditions they reasonably deem unsafe, unsanitary, or hostile, including but not limited to biohazards, illegal activity, or unsecured aggressive animals.

Property damage notice. You must notify us of any alleged property damage within 24 hours of the service visit.

13) Third-party products and services

We do not manufacture, control, or warrant Third-Party Services. Your use of third-party products and services is governed by those providers' terms. We do not guarantee compatibility among devices, software versions, networks, or vendor ecosystems.

14) Intellectual property and work product

Your property. You retain all right, title, and interest in your Equipment, accounts, data, content, and materials you provide.

Our tools and know-how. MSC retains all right, title, and interest in its pre-existing materials, tools, methods, templates, scripts, checklists, configurations, and know-how, and any improvements to them, whether created before or during the Services.

Deliverables. If we provide written notes, recommendations, or other work product ("Deliverables") as part of the Services, you receive a limited, non-exclusive, non-transferable license to use the Deliverables for your internal personal or business use in connection with the serviced systems, unless a Work Order expressly provides otherwise. You may not sell, publish, or distribute Deliverables to third parties without our prior written consent.

15) Insurance and property coverage

You are responsible for maintaining appropriate insurance coverage for your home, business, Equipment, and data. Any insurance carried by MSC, if any, is not intended to replace your coverage and may not cover all losses. To the maximum extent permitted by law, MSC is not responsible for losses that are properly covered by your insurance.

16) Local rules, access, and compliance

You are responsible for ensuring that the Services can be performed at your location, including obtaining any required permissions (for example from a landlord, HOA, building management, or security), providing lawful access, and complying with applicable rules and ordinances. If Services are delayed or cannot be completed due to access restrictions, missing permissions, or rule violations outside our control, you remain responsible for applicable minimum charges and any approved costs incurred.

17) Privacy and confidentiality

Our Privacy Policy is published on the Site and is incorporated by reference. The Site may use cookies and analytics or tracking technologies (for example to measure page views and interactions) as described in the Privacy Policy. We will treat nonpublic information you share with reasonable care, but technology support can expose sensitive information stored on or accessible through your Equipment or accounts. You agree to secure information not needed for the Service.

Security is not perfect. We take reasonable steps, but we do not guarantee that our Services will prevent future security incidents.

18) Disclaimer of warranties

To the maximum extent permitted by law, Services and the Site are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and noninfringement.

19) Limitation of liability and waiver of consequential damages

To the maximum extent permitted by law, MSC is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or use, arising out of or related to the Services or the Site, even if advised of the possibility.

To the maximum extent permitted by law, MSC total liability for any claim arising out of or related to the Services or these Terms will not exceed the amounts you paid MSC for the specific Service giving rise to the claim, and in all events will not exceed $500.

Nothing in these Terms limits liability to the extent it cannot be limited under applicable law.

20) Indemnification

You agree to defend, indemnify, and hold harmless MSC and its owners, employees, independent contractors, subcontractors, and agents from and against third-party claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your instructions or authorizations, your lack of authority, your violation of law, or your violation of third-party rights.

21) Force majeure

MSC is not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, power or internet outages, supplier failures, governmental actions, pandemics, or interruptions of Third-Party Services.

22) Dispute resolution, arbitration, and class action waiver

Informal resolution first. Before filing a claim, you agree to contact us in writing with a brief description of the dispute and the relief requested. We will attempt to resolve disputes informally within 30 days.

Binding arbitration. If not resolved informally, and except as provided below, you and MSC agree that any dispute arising out of or relating to these Terms, the Site, or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules. Judgment on the award may be entered in any court of competent jurisdiction.

• Exceptions. Either party may bring an individual claim in small claims court if it qualifies, or seek injunctive relief for misuse of intellectual property or unauthorized access.
• Class action waiver. Claims must be brought only on an individual basis and not as a class, collective, representative, or private attorney general action.
• Location. Unless required otherwise by law, arbitration will take place in or near Harford County, Maryland, or may be conducted remotely if the arbitrator allows.

Opt-out. You may opt out of arbitration and the class action waiver by sending written notice within 30 days of first accepting these Terms. Send notice by email to [email protected], or by mail to the address listed on your invoice or Work Order. Your notice must include your name, address, phone number, and a clear statement that you opt out.

23) Website terms

• Permitted use. You may use the Site only for lawful purposes. You may not attempt to disrupt, bypass security, or interfere with the Site.
• Links and third-party content. The Site may link to third-party sites or services. We are not responsible for third-party content or practices.
• Analytics and tracking. We may use analytics and tracking technologies on the Site as described in our Privacy Policy. By using the Site, you consent to such technologies to the extent required by law.
• Forms and communications. If you submit a request through the Site, you agree to provide accurate and current information. By providing a phone number or email address, you consent to receive service-related calls, texts, or emails from MSC, including scheduling, confirmations, service updates, and billing communications. Message and data rates may apply. Consent is not a condition of purchase.

24) Governing law and venue

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles. If a dispute is exempt from arbitration or the arbitration clause is found unenforceable, exclusive venue will be the state or federal courts located in Maryland, and you consent to personal jurisdiction there.

25) Changes, severability, and survival

• Changes. We may update these Terms from time to time. The effective date reflects the current version. For Services, the version in effect at the time you schedule or authorize the Service applies unless a Work Order states otherwise.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Survival. Provisions that by their nature should survive will survive termination or completion of Services, including payment obligations, disclaimers, limitation of liability, releases, indemnification, dispute resolution, arbitration, class action waiver, and governing law. Acceptance of these Terms may be evidenced electronically, including by website use, online booking, invoice payment, text message confirmation, or email authorization.

26) Contact

My Support Company, LLC
Phone: 443-272-1090
Email: [email protected]